{"id":234,"date":"2017-08-23T09:47:03","date_gmt":"2017-08-23T09:47:03","guid":{"rendered":"https:\/\/insightevents.se\/servicedeskforum\/?page_id=234"},"modified":"2025-04-22T07:38:11","modified_gmt":"2025-04-22T07:38:11","slug":"program-detalj","status":"publish","type":"page","link":"https:\/\/insightevents.se\/supportochservice\/program-detalj\/","title":{"rendered":"Program"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_69e1b9b149532 h1.section-title { font-size:35px !important; }<\/style><header id=\"ut_header_69e1b9b149532\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-left header-tablet-left header-mobile-center\"><h1 data-title=\"PROGRAM\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;35&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"section-title  \"><span>PROGRAM<\/span><\/h1><\/header><\/div>[vc_column_text]<div class=\"ut-one-half  \">\n<!-- the tabs --><ul class=\"ut-nav-tabs clearfix\"><li class=\"active\"><a href=\"#t1Tab\" data-toggle=\"tab\">PROGRAM DAG 1<\/a><\/li>\n<li ><a href=\"#t2Tab\" data-toggle=\"tab\">PROGRAM DAG 2<\/a><\/li><\/ul>\n<!-- tab \"panes\" --><div class=\"ut-tab-content entry-content clearfix\"><div class=\"tab-pane active  clearfix\" id=\"t1Tab\">\n<h2><span style=\"color: #425ca7;\"><strong>TEMA DAG 1: TEKNIKEN I FOKUS<\/strong><\/span><strong>\u00a0<\/strong><\/h2>\n\n<table id=\"tablepress-9\" class=\"tablepress tablepress-id-9\">\n<tbody>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><strong>08:30<\/strong><\/td><td class=\"column-2\"><strong>Registrering och morgonkaffe<\/strong><\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>09:00<\/strong><\/td><td class=\"column-2\"><strong>Moderatorn \u00f6ppnar konferensen<\/strong><br \/>\n<br \/>\n<i><strong>Frida Almgren<\/strong> \u00e4r vd och grundare av Frida Almgren Communication \u2013 kommunikationskonsult och moderator med \u00f6ver 15 \u00e5rs erfarenhet av kommunikation och PR. Hon kommer n\u00e4rmast fr\u00e5n rollen som kommunikationschef p\u00e5 Mastercard i Norden och Baltikum d\u00e4r hon ocks\u00e5 satt med i ledningsgruppen.<\/i><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><strong>09:10<\/strong><\/td><td class=\"column-2\"><strong>S\u00e5 blir du en superhj\u00e4lte inom supporten - AI g\u00f6r det m\u00f6jligt att prestera l\u00e5ngt \u00f6ver din naturliga kapacitet och f\u00f6rm\u00e5ga<\/strong><br \/>\n<br \/>\n\u2022 \u00d6verg\u00e5ngen fr\u00e5n ett samh\u00e4lle d\u00e4r specialistkunskap \u00e4r avg\u00f6rande till ett d\u00e4r AI g\u00f6r expertis tillg\u00e4nglig f\u00f6r alla<br \/>\n\u2022 Hur AI kan minska \u00f6verbelastning och frig\u00f6ra din hj\u00e4rna s\u00e5 att den kan fokusera p\u00e5 det som \u00e4r viktigt<br \/>\n\u2022 Bygg ditt personliga \"Bot Team\" med AI-kamrater som hj\u00e4lper dig att v\u00e4xa som yrkesperson och m\u00e4nniska<br \/>\n\u2022 Verkliga exempel d\u00e4r AI och m\u00e4nniskor tillsammans presterar l\u00e5ngt \u00f6ver sin naturliga kapacitet och f\u00f6rm\u00e5ga<br \/>\n<br \/>\n<i><strong>Henrik Skinstad,<\/strong> Grundare, VD och expert inom AI &amp; ML innovationer, Gattrix Innovation<\/i><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><strong>09:50<\/strong><\/td><td class=\"column-2\"><strong>How IT Supports Saving Lives at Sea<\/strong><br \/>\n<br \/>\nWe explore how IT Service Management underpins lifesaving operations at the Maritime and Coastguard Agency and HM Coastguard<br \/>\n<br \/>\n\u2022 Lessons learned from the creation of our 24\/7 Service Desk, established in 2020<br \/>\n\u2022 A dedicated IT team supports hundreds of critical systems and remote radio sites, ensuring rapid response capabilities are maintained at all times across the UK coastline<br \/>\n\u2022 How partnership-driven collaboration empowers teams, strengthens service reliability, and fosters innovation<br \/>\n<br \/>\n<i><strong>Terry Haines,<\/strong> Head of IT Service Operations, Maritime and Coastguard Agency<br \/>\n<strong>Malcolm Webb,<\/strong> Senior IT Service Manager, Maritime and Coastguard Agency<\/i><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\"><strong>10:40<\/strong><\/td><td class=\"column-2\"><strong>F\u00f6rmiddagskaffe med n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\"><strong>11:10<\/strong><\/td><td class=\"column-2\"><strong>ITSM-l\u00f6sningarnas utveckling de senaste \u00e5ren - fr\u00e5n Complicated till Uncomplicated <\/strong><br \/>\n<br \/>\n\u2022 Utvecklingen fr\u00e5n renodlad ITSM funktionalitet till ESM, Automation, ITOM, och AI<br \/>\n\u2022 Fr\u00e5n begr\u00e4nsade ITSM l\u00f6sningar med prim\u00e4rt fokus p\u00e5 ITIL processerna och implementationsprojekt till idag betydligt bredare l\u00f6sningar funktionsm\u00e4ssigt <br \/>\n\u2022 Hur ser framtiden ut f\u00f6r verktygsmarkanden \u2013 trender de n\u00e4rmsta \u00e5ren<br \/>\n<br \/>\n<i><strong>Glenn Alv\u00e9rus,<\/strong> VD &amp; Co-founder, Synerity<br \/>\n<strong>Christoffer G\u00f6ransson,<\/strong> Sales Manager\/del\u00e4gare, Synerity <\/i><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\"><strong>11:40<\/strong><\/td><td class=\"column-2\"><strong>Stabil IT-support i en instabil v\u00e4rld: M\u00e4nniskor, team och framtiden<\/strong><br \/>\n<br \/>\n\u2022\tLedarskap f\u00f6r h\u00e5llbar IT-support<br \/>\n\u2022\tFr\u00e5n silos till samspel \u2013 v\u00e5r resa mot ett mer teambaserat arbetss\u00e4tt<br \/>\n\u2022\tGenerativ AI inom IT-support \u2013 m\u00f6jligheter och balans<br \/>\n\u2022\tTekniken utvecklas \u2013 men empatin best\u00e5r<br \/>\n<br \/>\n<i><strong>Johnny Tilgrim,<\/strong> Head of Unit, IT Support Services, Trafikverket<\/i><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\"><strong>12:20<\/strong><\/td><td class=\"column-2\"><strong>Lunch med n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\"><strong>13:30<\/strong><\/td><td class=\"column-2\"><strong><h2 style=\"color: #425CA7\">DETECT CYBERATTACKS BY THINKING LIKE A HACKER<\/h2><\/strong><br \/>\n<strong>CYBERSECURITY IN IT-SUPPORT: Demystifying the Shady World of Cybersecurity and Hackers<\/strong><br \/>\n<br \/>\nIn-depth discussions within the group about how we can prevent cyber-attacks and how we can build up awareness in the IT-Support Team and corporation about cybersecurity.<br \/>\n<br \/>\n\u2022\tUsing real life examples, Auke will introduce the audience to the inner workings of hacking groups<br \/>\n\u2022\tHe will show you how they pick their targets and what you can likely expect from them in cybercrimes targeting Servicedesk and Help-Desk<br \/>\n\u2022\tHow can you prepare and be proactive to prevent upcoming hacker attacks?<br \/>\n\u2022\tLet\u2019s dive into the secretive and dark world of real hackers!<br \/>\n<br \/>\n<i><strong>Auke Zwaan,<\/strong> Founder, Cybersecurity Specialist and former Hacker, Black Swan Cyber Defense <\/i><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\"><strong>14:30<\/strong><\/td><td class=\"column-2\"><strong>Supporthj\u00e4ltar \u00e4r s\u00e4kerhetshj\u00e4ltar - cyberhot och intr\u00e5ng<\/strong><br \/>\n<br \/>\n\u2022\tIntroduktion till den komplexa v\u00e4rlden av informationss\u00e4kerhet<br \/>\n\u2022\tM\u00e5nga olika cyberhot \u2013 och nya hot utvecklas hela tiden<br \/>\n\u2022\tEtt holistiskt och strukturerat f\u00f6rh\u00e5llningss\u00e4tt<br \/>\n\u2022\tF\u00f6rsta linjens f\u00f6rsvar - tidig uppt\u00e4ckt inneb\u00e4r tidig sanering<br \/>\n<br \/>\n<br \/>\n<i><strong>Magnus Carling,<\/strong> CISO, Stena AB<\/i><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\"><strong>15:20<\/strong><\/td><td class=\"column-2\"><strong>Eftermiddagskaffe med n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\"><strong>15:50<\/strong><\/td><td class=\"column-2\"><strong><h2 style=\"color: #425CA7\">F\u00d6RDJUPNING INOM AI-PROMPTING<\/h2><\/strong><br \/>\n<strong>M\u00f6t Sveriges f\u00f6rsta m\u00e4stare i Prompt-SM och utveckla dig sj\u00e4lv inom promptning<\/strong><br \/>\n<br \/>\nMagnus Gille delar med sig av sin expertis inom promptning och avsl\u00f6jar strategierna bakom sina vinnande bidrag i Sveriges f\u00f6rsta Prompt-SM. Utveckla ditt s\u00e4tt att skriva promptning i ChatGPT och andra AI-assistenter som du har nytta av i din vardag eller p\u00e5 jobbet.<br \/>\n<br \/>\n\u2022\tL\u00e4r dig grunderna i praktisk promptning<br \/>\n\u2022\tS\u00e5 f\u00e5r du AI att leverera svar som \u00e4r perfekt anpassade just f\u00f6r dina specifika behov<br \/>\n<br \/>\n<i><strong>Magnus Gille,<\/strong> Sveriges f\u00f6rsta Svenska m\u00e4stare i AI-prompting <br \/>\nMagnus \u00e4r ingenj\u00f6r med \u00f6ver 17 \u00e5rs erfarenhet fr\u00e5n Ericsson och Scania. Han \u00e4r idag<br \/>\nprodukt\u00e4gare f\u00f6r teamet \u201cAI Enablement\u201d p\u00e5 Scania R&amp;D. Han \u00e4r ocks\u00e5 Sveriges f\u00f6rsta svenska m\u00e4staren n\u00e5gonsin i AI-prompting.<\/i><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\"><strong>16:50<\/strong><\/td><td class=\"column-2\"><strong>Moderatorn avrundar konferensens f\u00f6rsta dag<\/strong><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\"><strong>17:00-18:00<\/strong><\/td><td class=\"column-2\"><strong>Avslutande n\u00e4tverksmingel<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div>\n<div class=\"tab-pane   clearfix\" id=\"t2Tab\">\n<h2><span style=\"color: #425ca7;\"><strong>TEMA DAG 2: LEDARSKAP &amp; SJ\u00c4LVLEDARSKAPET I FOKUS<\/strong><\/span><\/h2>\n\n<table id=\"tablepress-10\" class=\"tablepress tablepress-id-10\">\n<tbody>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><strong>08:20<\/strong><\/td><td class=\"column-2\"><strong>Morgonkaffe och n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><strong>08:50<\/strong><\/td><td class=\"column-2\"><strong>Moderatorn Frida Almgren inleder konferensens andra dag<\/strong><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><strong>09:00<\/strong><\/td><td class=\"column-2\"><strong>Kompetens kring k\u00e4nslor och behov i kundbem\u00f6tande \u2013 varf\u00f6r \u00e4r det s\u00e5 viktigt?<\/strong><br \/>\n<br \/>\n\u2022 N\u00e4r s\u00e5 m\u00e5nga kund\u00e4renden hanteras tekniskt, blir kompetens kring k\u00e4nslor och m\u00e4nskliga behov helt avg\u00f6rande f\u00f6r framtidens supportmedarbetare<br \/>\n\u2022 Hur f\u00e5r jag mina medarbetare att vara trygga i att hantera missn\u00f6jda kunder och l\u00e4mna negativa besked?<br \/>\n\u2022 Hur v\u00e5rt undermedvetna styr b\u00e5de kund- och medarbetarn\u00f6jdhet<br \/>\n<br \/>\n<i><strong>Jessica Livflod,<\/strong> \u00e4gare, The Inside Changer<\/i><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><strong>09:30<\/strong><\/td><td class=\"column-2\"><strong>Agilt arbete i en ServiceDesk - V\u00e4stra G\u00f6talandsregionens agila resa, fr\u00e5n start till nul\u00e4ge<\/strong><br \/>\n<br \/>\n\u2022\tIntroduktion, f\u00f6rv\u00e4ntan och syfte <br \/>\n\u2022\tVad \u00e4r agilt arbete och skillnaden mellan att vara agil och g\u00f6ra agilt<br \/>\n\u2022\tV\u00e4stra G\u00f6talandsregionens agila resa - fr\u00e5n start till nul\u00e4ge <br \/>\n\u2022\tServiceDesk - en verklighet med s\u00e4rskilda f\u00f6ruts\u00e4ttningar <br \/>\n\u2022\tUtmaningar i implementering - kulturresan<br \/>\n\u2022\tTips och l\u00e4rdomar - So far<br \/>\n\u2022\tAvslut, sammanfattning och fr\u00e5gor <br \/>\n<br \/>\n<i><strong>Micha Eklund<\/strong>, Sektionschef Digitalisering, V\u00e4stra G\u00f6talandsregionen (VGR) <\/i><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\"><strong>10:10<\/strong><\/td><td class=\"column-2\"><strong>Leading through uncertain times: Embrace uncertainty<\/strong><br \/>\n<br \/>\nIn an uncertain world organisations are at a critical moment, needing to reconfigure to respond to once in a century revolution as AI, climate change and economic instability collide. What\u2019s \u201calways been done\u201d doesn\u2019t work in today\u2019s context and will be insufficient to address future needs. As pillars at the forefront of the intelligence revolution - Leaders within IT and support organisations are especially affected, with an increased expectation to lead themselves and others through an industry transformation.<br \/>\n<br \/>\n\u2022 To prepare for tomorrow; Leaders should get ready now by expanding their perspective to embrace uncertainty<br \/>\n\u2022 Important to take a big picture view and think exponentially about the possibilities ahead <br \/>\n<br \/>\nThese key mindset shifts coupled with concrete examples of the behaviours needed to lead through change can help to inspire IT and support organisation leaders to confidently step into their role in leading the transformation ahead.<br \/>\n<br \/>\n<i><strong>Hannah Perry,<\/strong> Senior Manager, People and Organisation, PwC<\/i><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\"><strong>11:00<\/strong><\/td><td class=\"column-2\"><strong>F\u00f6rmiddagskaffe med n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\"><strong>11:30<\/strong><\/td><td class=\"column-2\"><strong>Kommunikativt ledarskap \u2013 s\u00e5 sparar du tid, svett och t\u00e5rar inom IT-supporten<\/strong><br \/>\n<br \/>\n\u2022\tVarf\u00f6r \u00e4r kommunikativt ledarskap s\u00e5 viktigt f\u00f6r chefer, medarbetare och organisationer? <br \/>\n\u2022\tVad \u00e4r en kommunikativ ledare - enligt chefer och medarbetare?<br \/>\n\u2022\tVilka kommunikativa strategier ger resultat i praktiken?<br \/>\n\u2022\tFr\u00e5gor och interaktiv diskussion inom gruppen<br \/>\n<br \/>\n<i><strong>Catrin Johansson, <\/strong>Professor i organisationskommunikation, Mittuniversitetet &amp; medgrundare, KIX Kommunikationsindex<br \/>\nCatrin \u00e4r professor i organisationers kommunikation vid Mittuniversitetet och expert p\u00e5 kommunikativt ledarskap och f\u00f6r\u00e4ndringskommunikation. Hon har utvecklat KIX Kommunikationsindex som m\u00e4ter organisationers kommunikationsmognad. Idag anv\u00e4nds resultaten fr\u00e5n forskningsprojekten i m\u00e5nga privata och offentliga organisationer.<\/i><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\"><strong>12:20<\/strong><\/td><td class=\"column-2\"><strong>Lunch med n\u00e4tverkande <\/strong><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\"><strong>13:30<\/strong><\/td><td class=\"column-2\"><strong>Intervju med HaloITSM vilka de \u00e4r och vad som \u00e4r unikt i deras erbjudande?<\/strong><br \/>\n<br \/>\n<i>Moderator <strong>Frida Almgren<\/strong> leder samtalet med <strong>Glenn Alv\u00e9rus,<\/strong> VD &amp; Co-founder, Synerity <\/i><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\"><strong>13:50<\/strong><\/td><td class=\"column-2\"><strong> HETA STOLEN: INTERVJU FR\u00c5N SCENEN<br \/>\n\u00c5rets f\u00f6r\u00e4ndringsresa \u2013 S\u00f6dert\u00e4lje kommuns kontaktcenter<\/strong><br \/>\n<br \/>\nS\u00f6dert\u00e4lje kommuns kontaktcenter arbetar konsekvent med att skapa ett b\u00e4ttre arbetsklimat och en f\u00f6rb\u00e4ttrad serviceupplevelse f\u00f6r kommunens inv\u00e5nare. De har blivit ett f\u00f6red\u00f6me inom offentlig service och har under de senaste \u00e5ren f\u00e5tt stor uppm\u00e4rksamhet f\u00f6r sitt m\u00e5lmedvetna arbete med att h\u00f6ja serviceniv\u00e5n f\u00f6r kommuninv\u00e5narna. Sedan h\u00f6sten 2023 har kontaktcentret satsat strategiskt p\u00e5 fem nyckelomr\u00e5den f\u00f6r att f\u00f6rb\u00e4ttra inv\u00e5narnas upplevelse. Genom engagerande coachningssamtal, aktiv medlyssning och motiverande peptalk har medarbetarnas bem\u00f6tande lyfts till nya h\u00f6jder \u2013 vilket har resulterat i en tydligt f\u00f6rb\u00e4ttrad servicekvalitet och ett mer v\u00e4lkomnande och professionellt intryck i varje kontakt.<br \/>\n<br \/>\n<i>Moderator <strong>Frida Almgren<\/strong> leder samtalet med <strong>Emma Tahan,<\/strong> resultatenhetschef kontaktcenter, S\u00f6dert\u00e4lje kommun<\/i><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\"><strong>14:30<\/strong><\/td><td class=\"column-2\"><strong>Eftermiddagskaffe med n\u00e4tverkande<\/strong><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\"><strong>15:00<\/strong><\/td><td class=\"column-2\"><strong>Mentimeter \u2013 Interaktiv Session<\/strong><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\"><strong>15:20<\/strong><\/td><td class=\"column-2\"><strong>Vad kr\u00e4vs f\u00f6r att bygga en l\u00e4rande, h\u00e5llbar och konkurrenskraftig organisation?<\/strong><br \/>\n<br \/>\n\u2022\tVad h\u00e4nder med en organisation som inte fr\u00e4mjar sj\u00e4lvledarskap? - den tappar tempo, innovationskraft och riskerar att bli irrelevant<br \/>\n\u2022\tBristen p\u00e5 sj\u00e4lvledarskap \u00e4r ett aff\u00e4rskritiskt hot mot organisationen<br \/>\n\u2022\tVikten av att f\u00e5 med h\u00f6gsta ledningen p\u00e5 resan f\u00f6r att n\u00e5 framg\u00e5ng<br \/>\n\u2022\tS\u00e5 bygger du en organisation d\u00e4r kompetens tas tillvara, utveckling sker kontinuerligt och sj\u00e4lvledarskap \u00e4r en sj\u00e4lvklar del av kulturen i alla led<br \/>\n\u2022\tVikten av att skapa sammanhang mellan aff\u00e4rsm\u00e5l, organisatorisk kultur och m\u00e4nskligt beteende som driver f\u00f6r\u00e4ndring som ger effekt p\u00e5 riktigt<br \/>\n<br \/>\n<i><strong>Kija Monteil, <\/strong>Kanslichef, Byggbranschens yrkesn\u00e4mnd (BYN) <\/i><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\"><strong>16:10<\/strong><\/td><td class=\"column-2\"><strong>Moderatorn avslutar konferensen<\/strong><br \/>\n<i>Vi reserverar oss f\u00f6r eventuella program\u00e4ndringar<\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div><\/div>\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text]<div class=\"ut-one-half  \">\n<!-- the tabs --><ul class=\"ut-nav-tabs clearfix\"><li class=\"active\"><a href=\"#t1Tab\" data-toggle=\"tab\">PROGRAM DAG 1<\/a><\/li>\n<li ><a href=\"#t2Tab\" data-toggle=\"tab\">PROGRAM DAG 2<\/a><\/li><\/ul>\n<!-- tab \"panes\" --><div class=\"ut-tab-content entry-content clearfix\"><div class=\"tab-pane active  clearfix\" id=\"t1Tab\">\n<h2 style=\"text-align: center;\"><span style=\"color: #552289;\"><span style=\"color: #006666;\">PROGRAM DAG 1 <\/span><br \/>\n<\/span><\/h2>\n<p>[table \u201c7\u201d not found \/]<br \/>\n <\/div>\n<div class=\"tab-pane   clearfix\" id=\"t2Tab\">\n<h2 style=\"text-align: center;\"><span style=\"color: #552289;\"><span style=\"color: #006666;\">PROGRAM DAG 2 <\/span><br \/>\n<\/span><\/h2>\n<p>[table \u201c8\u201d not found \/]<br \/>\n<\/div><\/div>\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-234","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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