{"id":586,"date":"2019-04-15T10:34:05","date_gmt":"2019-04-15T10:34:05","guid":{"rendered":"https:\/\/insightevents.se\/servicedeskforum\/?p=586"},"modified":"2019-11-04T10:37:34","modified_gmt":"2019-11-04T10:37:34","slug":"talarintervju-fredrik-andersson-eskilstuna-kommun","status":"publish","type":"post","link":"https:\/\/insightevents.se\/supportochservice\/2019\/04\/15\/talarintervju-fredrik-andersson-eskilstuna-kommun\/","title":{"rendered":"Talarintervju \u2013 Fredrik Andersson, Eskilstuna kommun"},"content":{"rendered":"

\"\"Fredrik Andersson arbetar som enhetschef och Servicedesk Manager p\u00e5 Eskilstuna kommun och \u00e4r aktuell som talare p\u00e5 Servicedesk Forum 2019. Han kommer under sin programpunkt \u201dHur fungerar AI-baserad chatbot f\u00f6r supporten i praktiken?\u201d <\/em>att ber\u00e4tta om den digitala transformationen i Eskilstuna, vikten av samverkan mellan m\u00e4nniskor, teknik och processer samt erfarenheter och l\u00e4rdomar fr\u00e5n deras transformation. Vi fick m\u00f6jligheten att st\u00e4lla n\u00e5gra fr\u00e5gor till Fredrik inf\u00f6r konferensen och hans svar hittar du nedan.<\/h3>\n

Vad kommer din talarpunkt att handla om?<\/strong><\/p>\n

\u00d6vergripande om digitaliseringen inom kommunen och det digitaliseringsprogram som vi har antagit. Sedan blir fokus p\u00e5 v\u00e5r resa fr\u00e5n id\u00e9 till verklighet inom omr\u00e5det chatbots. Allt b\u00f6rjade faktiskt p\u00e5 f\u00f6rra \u00e5rets servicedesk-forum n\u00e4r vi lyssnade p\u00e5 SEB och hur dom arbetar med deras bot. Jag kommer ocks\u00e5 att dela med mig av n\u00e5gra praktiska tips om hur man sj\u00e4lv kan s\u00e4tta upp sin egna bot med hj\u00e4lp av Microsoft Azure Bot Services.<\/p>\n

Hur arbetar Eskilstuna kommun med digitalisering?\u00a0 <\/strong><\/p>\n

Politiken har beslutat om en plan best\u00e5ende av fem punkter:<\/p>\n

    \n
  1. Skapa f\u00f6ruts\u00e4ttningar f\u00f6r ett systematiskt digitaliseringsarbete<\/li>\n
  2. Modern, effektiv och enkel f\u00f6rvaltning<\/li>\n
  3. Individuellt anpassad och kvalitativ v\u00e5rd, omsorg och sociala tj\u00e4nster<\/li>\n
  4. Digitalisering som f\u00f6rst\u00e4rker l\u00e4randet<\/li>\n
  5. Smart och h\u00e5llbar stad<\/li>\n<\/ol>\n

    Har du n\u00e5gra konkreta tips som du kan dela med dig av? <\/strong><\/p>\n

    V\u00e5ga prova och experimentera. Fastna inte i evighetsl\u00e5nga f\u00f6rstudier. Jag visar ocks\u00e5 hur man sj\u00e4lv enkelt kan komma ig\u00e5ng.<\/p>\n

    Du har tidigare medverkat som deltagare p\u00e5 Servicedesk Forum, vad kan kommande deltagare f\u00f6rv\u00e4nta sig att ta med sig fr\u00e5n konferensen? <\/strong><\/p>\n

    Tv\u00e5 intressanta dagar med inspirerande f\u00f6rel\u00e4sningar som ger en rej\u00e4l vitamininjektion.<\/p>\n

    Finns det n\u00e5gon annan talare p\u00e5 Servicedesk Forum 2019 som du \u00e4r nyfiken p\u00e5? <\/strong><\/p>\n

    Henrik Johansson fr\u00e5n IKEA ser jag fram emot att lyssna p\u00e5. S\u00e4rskilt punkten om att effektivisera och simplifiera supportfl\u00f6det.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Fredrik Andersson arbetar som enhetschef och Servicedesk Manager p\u00e5 Eskilstuna kommun och \u00e4r aktuell som talare p\u00e5 Servicedesk Forum 2019. Han kommer under sin programpunkt \u201dHur fungerar AI-baserad chatbot f\u00f6r supporten i praktiken?\u201d att ber\u00e4tta om den digitala transformationen i Eskilstuna, vikten av samverkan mellan m\u00e4nniskor, teknik och processer samt erfarenheter och l\u00e4rdomar fr\u00e5n deras […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-586","post","type-post","status-publish","format-standard","hentry","category-nyhet"],"acf":[],"yoast_head":"\nTalarintervju \u2013 Fredrik Andersson, Eskilstuna kommun - Support och service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insightevents.se\/supportochservice\/2019\/04\/15\/talarintervju-fredrik-andersson-eskilstuna-kommun\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Talarintervju \u2013 Fredrik Andersson, Eskilstuna kommun - Support och service\" \/>\n<meta property=\"og:description\" content=\"Fredrik Andersson arbetar som enhetschef och Servicedesk Manager p\u00e5 Eskilstuna kommun och \u00e4r aktuell som talare p\u00e5 Servicedesk Forum 2019. 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