{"id":966,"date":"2022-06-14T11:29:18","date_gmt":"2022-06-14T11:29:18","guid":{"rendered":"https:\/\/insightevents.se\/servicedeskforum\/?p=966"},"modified":"2022-06-14T11:29:19","modified_gmt":"2022-06-14T11:29:19","slug":"support-mellan-himmel-och-grav","status":"publish","type":"post","link":"https:\/\/insightevents.se\/supportochservice\/2022\/06\/14\/support-mellan-himmel-och-grav\/","title":{"rendered":"Support mellan himmel och grav"},"content":{"rendered":"
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Vilka \u00e4r utmaningarna n\u00e4r man ska digitalisera en organisation med tusen\u00e5riga r\u00f6tter? Andreas Synning \u00e4r enhetschef IT-support & utbildning p\u00e5 Svenska kyrkan och aktuell som talare p\u00e5 Servicedesk Forum 2022. Under hans programpunkt kommer han bla att ber\u00e4tta hur de har lyckats f\u00e5 kortare svarstider, n\u00f6jdare anv\u00e4ndare och b\u00e4ttre trivsel hos de anst\u00e4llda med moderna verktyg och en effektivisering av arbetss\u00e4ttet. Vi passade p\u00e5 att st\u00e4lla n\u00e5gra fr\u00e5gor till Andreas inf\u00f6r konferensen d\u00e4r han delar med sig av erfarenheter under pandemi\u00e5ret, tips g\u00e4llande digitalisering och ber\u00e4ttar hur \u00e5ret har varit som en av vinnarna av Servicedesk Awards. <\/p>\n\n\n\n

Vad kommer du att prata om p\u00e5 Servicedesk Forum 2022?<\/strong>
Jag kommer tala om de unika utmaningar som finns f\u00f6r en servicedesk i en organisation som Svenska kyrkan och hur vi har tacklat dem. Jag kommer ocks\u00e5 tala om hur vi har byggt en flexibel servicedesk som kan v\u00e4xa i takt med digitaliseringen av organisationen.<\/p>\n\n\n\n

Vad \u00e4r viktigt att t\u00e4nka p\u00e5 n\u00e4r man ska skapa en v\u00e4lfungerande Servicedesk?
<\/strong>Medarbetarna \u00e4r allt. Har man inte ett motiverat och fungerande team s\u00e5 kommer kunderna direkt att m\u00e4rka det och leveransen bli d\u00e5lig.<\/p>\n\n\n\n

Hur p\u00e5verkade pandemin ert dagliga arbete och vilka l\u00e4rdomar tar ni med er?<\/strong>
F\u00f6r Svenska kyrkans verksamhet var pandemin givetvis en stor utmaning. Att samla m\u00e4nniskor och bedriva socialt arbete \u00e4r grunden i v\u00e5r verksamhet, allt g\u00e5r inte att g\u00f6ra p\u00e5 distans.<\/p>\n\n\n\n

Men f\u00f6r oss p\u00e5 servicedesken har vi kunnat leverera i princip som vanligt trots de f\u00f6r\u00e4ndrade f\u00f6ruts\u00e4ttningarna. I b\u00f6rjan av pandemin fick vi f\u00f6rst\u00e5s ett stort antal \u00e4renden som r\u00f6rde hemutrustning och VPN men det var hanterbart. D\u00e4remot har vi f\u00e5tt anpassa s\u00e4ttet vi kommunicerar internt. Att inte sitta i samma rum kan vara en utmaning f\u00f6r en servicedesk. Vi hade tur att vi redan hade ett arbete i g\u00e5ng f\u00f6r att \u00f6ka flexibiliteten f\u00f6r v\u00e5r servicedeskpersonal. Det innebar att de hade alla verktyg p\u00e5 plats f\u00f6r att kunna bedriva servicedeskarbete hemifr\u00e5n. D\u00e4rf\u00f6r blev det hela ganska odramatiskt n\u00e4r kontoret st\u00e4ngde.<\/p>\n\n\n\n

Som team har vi l\u00e4rt oss att lita \u00e4nnu mer p\u00e5 varandra, att man hj\u00e4lps \u00e5t och kan vara ett team \u00e4ven om man sitter p\u00e5 olika st\u00e4llen.<\/p>\n\n\n\n

Vilka tips och erfarenheter kan du dela med dig av g\u00e4llande att digitalisera en organisation med l\u00e5ng och stark historia?<\/strong>
F\u00f6rst och fr\u00e4mst \u00e4r det ett tacksamt arbete. Digitalisering handlar till stor del om att frig\u00f6ra resurser s\u00e5 att medarbetarna i Svenska kyrkan kan l\u00e4gga mer tid p\u00e5 f\u00f6rsamlingsverksamhet och socialt arbete och mindre p\u00e5 administration. Samtidigt \u00e4r det ibland en utmaning att f\u00e5 alla att f\u00f6rst\u00e5 de f\u00f6rdelar som digitalisering inneb\u00e4r. D\u00e4rf\u00f6r m\u00e5ste vi ha t\u00e5lamod och f\u00f6rst\u00e5else. Det finns m\u00e5nga olika yrkesgrupper inom Svenska kyrkan och f\u00f6r m\u00e5nga har inte IT varit en naturlig del av arbetsdagen.<\/p>\n\n\n\n

Hur har \u00e5ret varit som en av vinnarna av Servicedesk Awards 2021?<\/strong><\/p>\n\n\n\n

Det har varit roligt. Uppm\u00e4rksamheten blev st\u00f6rre \u00e4n vad vi f\u00f6rv\u00e4ntade oss. Det \u00e4r ocks\u00e5 en boost f\u00f6r hela teamet och speciellt f\u00f6r Nikki som vann utm\u00e4rkelsen \u201d \u00c5rets Servicedeskmedarbetare\u201d.  Det \u00e4r ocks\u00e5 ett erk\u00e4nnande av det fantastiska arbete som medarbetarna g\u00f6r. En servicedesk kan ibland gl\u00f6mmas bort och tas f\u00f6r given, d\u00e4rf\u00f6r \u00e4r lite extra uppm\u00e4rksamheten v\u00e4lkommet.<\/p>\n\n\n\n

\u00c4r det n\u00e5gon annan talarpunkt eller talare du \u00e4r nyfiken p\u00e5 i \u00e5rets program?<\/strong>
Jag vill g\u00e4rna lyssna p\u00e5 Kija Monteil fr\u00e5n Fortum. De m\u00e5ste ha haft en utmanande vinter d\u00e5 elpriset har varit h\u00f6gt och telefonk\u00f6erna l\u00e5nga. Hur motiverar man medarbetarna under s\u00e5dana f\u00f6ruts\u00e4ttningar och vilka l\u00e4rdomar har de dragit?<\/p>\n","protected":false},"excerpt":{"rendered":"

Vilka \u00e4r utmaningarna n\u00e4r man ska digitalisera en organisation med tusen\u00e5riga r\u00f6tter? Andreas Synning \u00e4r enhetschef IT-support & utbildning p\u00e5 Svenska kyrkan och aktuell som talare p\u00e5 Servicedesk Forum 2022. Under hans programpunkt kommer han bla att ber\u00e4tta hur de har lyckats f\u00e5 kortare svarstider, n\u00f6jdare anv\u00e4ndare och b\u00e4ttre trivsel hos de anst\u00e4llda med moderna […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-966","post","type-post","status-publish","format-standard","hentry","category-nyhet"],"acf":[],"yoast_head":"\nSupport mellan himmel och grav - Support och service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insightevents.se\/supportochservice\/2022\/06\/14\/support-mellan-himmel-och-grav\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support mellan himmel och grav - Support och service\" \/>\n<meta property=\"og:description\" content=\"Vilka \u00e4r utmaningarna n\u00e4r man ska digitalisera en organisation med tusen\u00e5riga r\u00f6tter? 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