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Hur skapar man en digitaliserad, unik och personlig kund- och spelupplevelse? Elina Karlsson, verksamhetsutvecklare, och Therese Liljebäck, kundservicechef, arbetar på Svenska spel och kommer att medverka som talare på Framtidens kundserivce & Contact Center i Stockholm den 14-15 november. Där kommer de att prata om förbättrad kundupplevelse och centrerad kundfokus i verksamheten. Vi passade på att ställa några frågor till Elina och Therese inför konferensen där de bla delar med sig av vad som är viktigt att tänka på när man arbetar med kundupplevelsen, vilken påverkan digitaliseringen har haft samt vad deltagarna kommer kunna ta med sig efter presentationen.
[/fusion_text][fusion_button link=”https://insightevents.se/contactcenter/2023/09/21/okat-fokus-pa-kundupplevelse/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]LÄS INTERVJUN HÄR[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]