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Hur har chattbotten förändrat kundservicen hos Rusta? Dino Burazer arbetar som Bot Specialist och kommer på Framtidens kundservice & Contact Center att dela med sig av praktiska lärdomar och utmaningar när Rusta skulle införa en chattbot. Vi fick en pratstund med Dino inför konferensen där han bla berättar vad deltagarna kan förvänta sig av hans presentation, hur det är att etablera kundservice i flera kanaler och hur hittar man egentligen balans mellan digitala och fysiska kanaler?
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