20 feb 2024
 VECS Permalink

Customer Experience Compared to What Engineers Think the Customers Want and Need

februari 20, 2024

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Are engineers to some extent developing features they just want themselves? We had a chat with Anya Ernest at Polestar and member of the Advisory Board for VECS. Anya has a solid educational background, having studied Interaction Design at Chalmers University of Technology, and Service Design at the School of Arts and Crafts, both in Gothenburg, Sweden. Currently she is working as a Principle Engineer at Polestar connected experience, leading a team focusing on the service development surrounding the product. She has also earned a reputation as a knowledgeable and engaging guest on panels and podcasts, and as a frequent guest lecturer at Hyper Island and Yrgo. On the second day of VECS Anya will moderate a panel discussion focusing on customer experience and we got the opportunity to ask her a few questions prior to the event.

[/fusion_text][fusion_button link=”https://insightevents.se/vehicle-electronics-connected-services/2024/02/20/customer-experience-compared-to-what-engineers-think-the-customers-want-and-need/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]READ MORE[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

20 feb 2024
 Servicedesk Forum Permalink

Så ökade vi användarnöjdheten på IT-supporten i Sollentuna kommun

februari 20, 2024

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Vad är nästa steg för att vidareutveckla IT-supporten inom kommunen i framtiden? Malin Bergström arbetar som verksamhetskonsult på Agima Management och tillsammans med Astor Forsberg Tardat, IT-support 2:nd line på Sollentuna kommun är de aktuella som talare på Servicedesk Forum den 19-20 mars i Stockholm. Där kommer de bland annat att berätta hur de ökade vi användarnöjdheten på IT-supporten till 4,7 av 5 möjliga i deras kundundersökning. Vi passade på att ställa några frågor inför konferensen där de delar med sig av tips på hur man lyckas få verksamheten att lyssna på supporten, vad deltagarna kan förväntas med sig efter deras presentation och kommer verkligen AI att ta över helt?

[/fusion_text][fusion_button link=”https://insightevents.se/servicedeskforum/2024/02/20/sa-okade-vi-anvandarnojdheten-pa-it-supporten-i-sollentuna-kommun/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]LÄS MER[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

07 feb 2024
 VECS Permalink

Nu presenteras årets program – boka in 24-25 september

februari 7, 2024

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Välkommen till årets viktigaste forum för dig och alla som arbetar med eller intresserar sig för psykoterapi. Vi har samlat landets mest framstående experter och praktiker för att ge dig inspiration, användbara verktyg, nya insikter och värdefulla lärdomar som stärker dig i ditt dagliga arbete.

[/fusion_text][fusion_button link=”https://www.psykoterapimassan.se/program/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]LÄS MER[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

05 feb 2024
 VECS Permalink

A Global Perspective on Development of Robotaxis

februari 5, 2024

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What does the future hold for Robotaxis? We asked the expert! In Track 2 on the first day of VECS 2024 we will have the pleasure of listening to a Keynote from Andreas Reschka, Senior Director of Product, Systems, and Safety, Pony.ai. Mr. Reschka is a car enthusiast and experienced AV engineer and manager. He holds Computer Science degrees and a PhD in Electrical Engineering from German universities and worked on multiple AV projects over the past 14 years, focusing on safety concepts, verification, validation, and operations. Some of his achievements include developing the safety concept and safety driver takeover mechanism for the first Level 4 vehicle in a German city in 2009/2010, developing the safety concept for a truly driverless truck for the German Autobahn which sustained an audit from the German TUV from 2014-2016 and won the IAA Innovation award in 2018, developing the L5 roadmap and safety concept for Zoox Inc. from 2017 to 2020, and serving as technological leader of Systems and Safety Engineering at DiDi from 2020 to 2021. We got the opportunity to ask him a few questions before the event and he was kind enough to share his insights as well as giving us a teaser of his presentation.

[/fusion_text][fusion_button link=”https://insightevents.se/vehicle-electronics-connected-services/2024/02/05/a-global-perspective-on-development-of-robotaxis/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]READ MORE[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

24 jan 2024
 Psykiatridagarna Permalink

Psykiatridagarna 2024 – årets program

januari 24, 2024

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Nu presenterar vi årets program för Psykiatridagarna 2024! Den 21-22 maj är det dags för den självklara mötesplatsen för dig som arbetar inom psykiatrin. Under två fullspäckade dagar tar vi del av de senaste uppdateringarna och forskningsrönen, diskuterar de mest aktuella frågorna, och lyssnar till framstående experter och praktiker som delar sina främsta erfarenheter inom en av vår tids största utmaningar – den psykiska ohälsan.

 

[/fusion_text][fusion_button link=”https://insightevents.se/psykiatridagarna/program-2/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]LÄS MER[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

17 jan 2024
 Servicedesk Forum Permalink

Hybrit ledarskap – vad innebär det på riktigt att arbeta och leda i en hybrid miljö?

januari 17, 2024

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Idag arbetar många distribuerat och anpassar sitt arbetsschema för att skapa bättre worklife balance. Varför då? För att medarbetarna har upptäckt fördelarna med hybridarbete och vill inte gå tillbaka till 100% onsite. Therese Clarholt är ledarskapskonsult och utbildare åt privat och offentlig sektor. Tillsammans med Natalie Nilsson och Martin Hallengren kommer hon på Servicedesk Forum den 19-20 mars att adressera de utmaningar du som chef och medarbetare kan komma att ställas inför, eller kanske redan står inför. Vi passade på att ställa några frågor till Therese inför konferensen där hon bla berättar hur hybrida team kan arbeta mer innovativt och effektivt.

[/fusion_text][fusion_button link=”https://insightevents.se/servicedeskforum/2024/01/17/hybrit-ledarskap-vad-innebar-det-pa-riktigt-att-arbeta-och-leda-i-en-hybrid-miljo/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]LÄS MER[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

17 jan 2024
 Utbildning Permalink

AI i byråkratins tjänst – förändrad digital arbetsmiljö när robotkollegor blir en del av vardagen

januari 17, 2024

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Maria Åkesson, professor i informatik och projektledare och Michel Thomsen, universitetslektor i informatik båda från Högskolan i Halmstad kommer till vårens konferens för att prata om framtidens administratör utifrån ämnet AI. Vad säger forskningen och hur ser framtiden ut?

Vi ställde några frågor till dem inför deras föreläsning på konferensen Administratör i högre utbildning.

På konferensen kommer ni att berätta om ”AI i byråkratins tjänst – förändrad digital arbetsmiljö när robotkollegor blir en del av vardagen”. Vad får vi lära oss om det? Vad kan vi förvänta oss av att få ta del av?

Ett kritiskt perspektiv på automation och stöd för att tänka kring och lära om automation. Vi hoppas på en spännande diskussion.

Vad innebär digitaliseringen för administratörer? Hur påverkas deras arbetsmiljö?

Det finns inte ett svar på detta. Det beror både på hur automation drivs av arbetsgivaren, och på omfattning och komplexitet av det som är föremål för automation. Vi kommer att visa på några modeller som kan vara till stöd för att analysera implikationer av automation.

Hur kan forskning på detta område hjälpa till att få en ökad förståelse och kunskap för hur digitaliseringen och AI påverkar administratörers vardag?

Praktiknära forskning, så som den vi bedrivit, syftar per se till att bidra med ökad förståelse och kunskap som kan vara vägledande. I det här fallet bidrar vi med förståelse och kunskap för att ta sig an den komplexitet som uppstår när processer ska automatiseras för att förebygga negativ påverkan och öka förutsättningar för önskvärd nytta.

Vilka förändringar har skett på området inom det senaste året som ni ser påverkar arbetet för administratörer?

En förändring är att RPA inte är lika omtalat och stora förhoppningar knyts till AI.

Den 20-21 mars möter ni Maria och Michel på årets konferens. Här kan ni se hela programmet. 

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20 dec 2023
 Uncategorized Permalink

God jul!

december 20, 2023

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Tack för förtroendet och samarbetet!
Önskar vi alla på Insight Events Sweden

2023 börjar närma sig sitt slut. Det har varit fantastiskt att möta alla er deltagare, talare, samarbetspartners under året. Stort tack för det!

Vi är superglada att folk tydligt prioriterar att fortsätta ses fysiskt på våra konferenser, kurser och mässor för att utvecklas, utbyta kunskaper och nätverka.

2023 fortsatte på den inslagna vägen vi såg i 2022. Där våra kunder menar att digitala möten visserligen är något ”naturligt och effektivt” i vardagen numera – men att ”utbildning på djupet”, ”utbildning längre än 2h” och ”riktigt nätverkande” görs bäst fysiskt.

Tack för förtroendet och samarbetet 2023!
Nu planerar vi inför 2024 och ser fram emot att dela året med er!

God Jul och Gott Nytt år!

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11 dec 2023
 Varumärkesdagen Permalink

Hur kan du arbeta smidigare i Ladok? – intervju med Klara Nordström och Moa Eriksson

december 11, 2023

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Hur kan du arbeta smidigare i Ladok? På konferensen gästas vi av Klara Nordström som jobbar som studieadministrativ handläggare på Malmö universitet och Moa Eriksson som jobbar som kursadministratör på Uppsala universitet, båda från Ladokkonsortiet och grundare av Ladokpodden. Vi tog en pratstund med dem inför deras medverkan om vad kan vi förvänta oss av deras föreläsning och vilket är deras bästa Ladok-hack?

På konferensen kommer ni att berätta om hur det går att jobba smidigare i Ladok. Kan ni ge en liten hint om vad som kommer att tas upp och vad deltagarna kan förvänta sig av denna spännande punkt?

Under passet kommer vi visa funktioner i Ladok eller i webbläsaren som kan underlätta ens arbete i Ladok. Det är både nya funktioner som man kanske inte fått nys om än och funktioner som funnits länge, men som lätt glöms bort. Vi kommer också öppna upp så att deltagarna på passet får dela med sig av sina bästa tips till varandra. Det är vi väldigt nyfikna på!

Ni arbetar för något som heter Ladokkonsortiet och ni har även hand om Ladokpodden. Kan ni berätta lite kort om vad det är för något och vad ni har för roller i detta?

Ladokkonsortiet är den organisation som äger och utvecklar Ladok. Det är CSN och hela 40 svenska universitet och högskolor som är parter i konsortiet idag, nästan alla svenska lärosäten inom högre utbildning – något som gör både konsortiet och systemet Ladok unika i Europa! Att arbeta för konsortiet är lite speciellt eftersom alla som arbetar för konsortiet egentligen är anställda på ett lärosäte. Klara arbetar för Malmö universitet och Moa på Uppsala universitet, men vi är utlånade till konsortiet i rollen som verksamhetsexperter.

Under förra året startade vi Ladokpodden tillsammans som ett sätt att försöka sprida kunskap om konsortiet och systemet, och under 2023 har vi arbetat vidare med stöd till användare och annan kommunikation.

Hur har Ladokpodden och samarbetet inom Ladokkonsortiet bidragit till er kunskapsutveckling och er förmåga att arbeta smidigare med Ladok?

I podden har vi intervjuat personer som arbetar på olika lärosäten och därigenom har vi lärt oss massor. Man arbetar väldigt olika på lärosätena och ofta även olika på varje institution. Även om man har liknande arbetsuppgifter och verktyg så har man en egen rutin som man arbetar efter. Det är något som vi försöker fånga upp och sprida i podden – inte bara hur funktioner funkar utan hur man kan använda sig av dem i en smidig rutin. Även om man är van vid att arbeta i Ladok så finns det alltid mer att lära.

Hur ser ni på Ladokkonsortiets stöd till användare?

Vi tror och hoppas att de flesta som använder Ladok idag är relativt nöjda, men vi hoppas att systemet framöver ska bli ännu lättare att använda! Vi arbetar för att informationen om Ladokkonsortiet och systemet Ladok ska vara så lätt att förstå som möjligt. Ett exempel är att vi i december släpper en ny hemsida där det bland annat är lättare att hitta lathundar eller information om vad vi utvecklar just nu.

Vilket Ladok-verktyg eller funktion anser ni vara ett oumbärligt verktyg för att effektivisera administrativa processer?

Kortkommandon – definitivt! Det finns både kortkommandon som är unika för Ladok och inbyggda i webbläsaren som man kan använda sig av. Det kan ta en stund att lära sig alla men när det väl sitter i ryggmärgen så sparar det många onödiga musklick. Det är nog ett tips som kan funka för alla, oavsett vad man jobbar med.

Lyssna till Klara och Moa på årets konferens Administratör i högre utbildning, 20-21 mars i Stockholm.

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07 dec 2023
 Dagvattenhantering Permalink

Skyfall och dagvatten i planprocessen

december 7, 2023

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Vilka är möjligheterna och utmaningarna med att hantera vattenfrågor via ÖP och DP? Catrin Lif arbetar som plan- och t.f. stadsarkitekt på Trelleborgs kommun och är aktuell som en av talarna på Dagvattenhantering 2024 den 30-31 januari i Stockholm. Där kommer hon bla att prata om varför kombinationen PBL, byggaktörer och politik ger snäva handlingsutrymmen i detaljplanen. Vi fick möjligheten att ställa några frågor till Catrin inför konferensen. Dels fick vi ett smakprov på hennes presentation, dels en inblick i vad hon hoppas på att deltagarna tar med sig efter hennes föreläsning.   

Skulle du kunna presentera dig själv och ditt arbete på Trelleborgs kommun?

Jag heter Catrin Lif och jag är arkitekt i grunden. Jag har arbetat på Trelleborgs kommun i fem år, först med bygglov, sedan med detaljplaner och nu innehar jag också stadsarkitekttiteln, åtminstone tillfälligt. Mitt arbete sträcker sig från konkreta projekt som en del av bygglovshandläggning och en del av projektgrupper för allmänna byggnader och allmän plats, via planering av kvarter och stadsområden till de större strategiska frågorna såsom havsnivåhöjningar och dagvatten och skyfall. Jag är alltså inblandad i alla nivåer av samhällsbyggandet.

Vad kommer du att prata om på Dagvattenhantering 2024?

Jag kommer att prata om vilka möjligheter och utmaningar vi ser i att hantera vattenfrågor med hjälp av planverktygen vi har att tillgå. Jag kommer dels att ta upp lagstiftningen och de ramar den sätter, men också behovet av att finna ett samarbete över organisationsgränser för att hålla i de goda intentionerna hela vägen från start till mål.

Vilka är utmaningarna med att hantera vattenfrågor via ÖP och DP?

Utan att avslöja för mycket skulle jag säga att den största utmaningen är att både ÖP och DP är trubbiga verktyg, vilket medför att det är svårt att få precision i åtgärder med hjälp av dessa. Samtidigt kan det krävas att, framförallt detaljplaner, går ner i detalj i beskrivning och reglering av åtgärdsförslag. De här två faktorerna är givetvis svåra att jämka samman.

Vad hoppas du på att deltagarna tar med sig efter din presentation?

Jag hoppas att de tar med sig en bättre förståelse för planverktyget och lite tankar och idéer om hur vi kan samarbete för att nå bästa möjliga resultat – gemensamt. Vi behöver komma på effektiva sätt att kombinera våra roller och de verktyg vi har att tillgå genom dem. Inget av våra verktyg kan lösa frågorna på egen hand, vare sig vi är konsulter, VA-ingenjörer eller stadsarkitekter.

Läs hela programmet och anmäl dig på insightevents.se/dagvatten

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